The time I have spent interning at Horizon has been the happiest three months of my life. I’ve learned a great amount, I’ve made lifelong friends, and I’ve contributed to and witnessed one of the most amazing periods of human history first hand. The experience I’ve had here was totally different from my expectations, and will seem exotic and unimaginable to my friends back home. In fact Horizon is a special firm whose corporate culture and mission transcend the east west divide. It’s not unlikely that many Chinese will be surprised by my story.
On my first day I arrived excited and nervous. I had never worked in an office before, let alone a Chinese one. My imagination provided me with a vague image of what I was in for: the standard intern experience of making coffee, delivering notes, photocopying forms, and staring at a computer screen waiting for instructions. To this I added my outdated American stereotypes about Asians, and wondered how many bottles of whine and cartons of cigarettes I would have to buy to appease my bosses. My main goal was to endure the internship and list it on my CV “graduate school here I come” I thought. Just doing an internship was good enough; I was not too worried about the content. I had two questions: “how can I stay out of trouble” and “what’s for lunch”. The answer to both questions came as a surprise.
On my first day I arrived at 7:30 and by 9:30 my attitude had totally changed. I had been given a meal card and a desk, and I had been introduced to my colleges. The meal card and the desk were impressive. I received my email address and network designation as unexpected honors. The meal card was nice too. I ate breakfast at 5:30 that morning and by 8:00 I had already started thinking about food. None of that did as much to change my attitude however, as the people I met in my office. Hence forth I would proudly call them colleges.
Horizon-china.com mentions that all Horizon employees have advanced degrees including a large number of PhDs. What it does not mention is how this firm has managed to recruit exclusively, friendly, humble, yet brilliant people, most of who are attractive women. Here I venture into the realm of true facts about Horizon that Americans will not believe. Far from the hierarchy I had expected I found it hard to tell boss from worker as I walked down the hallways of the office. I felt I had entered an atmosphere where I would have to do my absolute best just to keep up. I thought, “I’d never be this lucky in America, since Google does not take 19 year old interns”. Realizing that I could learn volumes of useful information and numerous useful skills from anyone in the office, I resolved to use every minute to learn as much as I could.
In America every firm has a mission statement, sometimes even a vision statement, which supposedly sums up the purpose of the company to allow every employee to work together for a common goal. We say that the worse the management at a firm is, the longer the mission statement. At Horizon the management is so good that it transcends a verbal mission statement, in its place I found that every employee had a deep love and commitment to the well being of the company; a commitment which I now share, but one which my western mind found hard to understand.
For over a month I watched in awe as the entire staff displayed its devotion. Team members accepted their work and did it well, tirelessly. No office in America has such high moral, no office in Europe works so hard. In vain I sought explanations ranging from fear,
|
|
to some cultural explanations. None of them could account for the levels of genuine enthusiasm and creativity I saw, much less could they explain the improved moral and ingenuity I was gaining. I knew something special was at work in Horizon; employees seemed motivated by something more than money.
Part of the explanation at least in my branch of the company certainly came from the efforts of our COO Gloria, and our general manager Zoe. As a manager Zoe seems to possess unlimited energy which she pours into her work, and the work of her team. Every time needed help she seemed happy to help me. I find this very touching because in my culture requests for help are met almost invariably with reluctance and a reminder of how troublesome the request is. Zoe has never shown that to me or any other employee. The result is that working for her is a joy and submitting completed work to her inspection an even greater one.
Gloria is the driving force behind many of our projects and highly motivational. Once I attended a late meeting that lasted until ten pm。 I left the meeting room for a cup of water tired and slightly bitter. When I ran into Gloria in the hall she gave me a look full of such positive energy, I felt lucky to still be at work. Asking how she was able to produce such a look after 15 hours ours of work is like asking how Liu Xiang runs so fast. There are some very special people in China today.
Dr. Yuan is certainly another key. He's greatly revered at Horizon but is he really world famous? Let's put it this way: Last week a BBC interview with Dr. Yuan was broadcast over American public radio. Dr. Yuan said some very audacious and insightful things, and inspired my mom. That's right even if I were in the states right now I would still be listening to my mom, a 50 year old American middle school teacher, quote Dr Yuan's words. I don't think I can add anything to that.
I knew that the great people running Horizon had created an atmosphere of high moral. But I still could not fathom how they had done it. The answer came during the annual weekend retreat that I was privileged to attend. To an American a work sponsored weekend activity is work. Americans hate weekend retreats with their colleagues passionately, and never report enjoying them. For this reason I could not understand why I was so willing to go or why I was enjoying myself so much. Theoretically according to my cultural standards I should have been unhappy.
On the first night of our two day retreat, sometime during the Karaoke contest I figured out why I was having fun and why I loved Horizon. This company is a family; Horizon team members help each other and care about each other, individually and as a group. From that moment I was not at a company function but at a “family weekend gathering” which incidentally is one of Americans favorite forms of recreation.
At that moment I felt slightly overwhelmed. China is in a transitional period. Horizon, founded in 1992 represents the new face of Chinese business. It breaks all the old limits of what a Chinese firm can be; in fact it is revolutionary by any standard. I look forward to watching Horizons impact grow domestically and globally. It will change the way we think and the way we do business. I learned a lot about research this summer but Horizon taught me even more about how to live. |